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Author/Affiliation: Abdessamad Youssfi Alaoui
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6 Pages, 763 KB Download PDF

Customer Satisfaction Recognition Based on Facial Expression and Machine Learning Techniques

Advances in Science, Technology and Engineering Systems Journal, Volume 5, Issue 4, Page # 594–599, 2020; DOI: 10.25046/aj050470
Abstract:

Nowadays, Customer satisfaction is important for businesses and organizations. Manual methods exist, namely surveys and distributing questionnaires to customers. However, marketers and businesses are looking for quick ways to get effective and efficient feedback results for their potential customers. In this paper, we propose a new method for facial emotion detection to recognize customer’s satisfaction…

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(This article belongs to the Special Issue on Multidisciplinary Innovation in Engineering Science & Technology 2020 & Section Interdisciplinary Applications of Computer Science (CSI))

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