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Author/Affiliation: Henry Antonius Wijadja

Factors Influencing the Intention to Use Technology Services to Implement Self-Service Technology Case Study: Situation Pandemic Covid-19

by Erick Fernando, Surjandy Surjandy, Meyliana Meyliana, Henry Antonius Wijadja, Desman Hidayat, Ary W Kusumaningtyas and Roni Heryatno

Advances in Science, Technology and Engineering Systems Journal, Volume 5, Issue 5, Page # 342–347, 2020; DOI: 10.25046/aj050542

Abstract:

This study aims to analyze a person’s intention in using self-service technology (SST) services during the pandemic COVID-19. Where this time, raising problems one of the social distancing that affects a service provided, especially on services that use technology that applies SST. This study develops from previous research where the customer has satisfaction in using…

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(This article belongs to Section Artificial Intelligence in Computer Science (CAI))