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Author/Affiliation: Michael Wenceslaus PutongOpen AccessArticle
9 Pages, 841 KB 
Classification Model of Contact Center Customers Emails Using Machine Learning
Abstract:
E-mail is one of the media services used at the contact center. The challenge faced by e-mail services is how to handle e-mails that enter large quantities every day efficiently to provide fast and appropriate service to customers. The purpose of this study is to find which method has the best accuracy in classifying emails…
Read More(This article belongs to Section Artificial Intelligence in Computer Science (CAI))