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Author/Affiliation: Samuel Ayodele PhillipsOpen AccessArticle
7 Pages, 911 KB 
Exploring the Performance Characteristics of the Naïve Bayes Classifier in the Sentiment Analysis of an Airline’s Social Media Data
Abstract:
Airline operators get much feedback from their customers which are vital for both operational and strategic planning. Social media has become one of the most popular platforms for obtaining such feedback. However, to analyze, categorize, and generate useful insight from the huge quantity of data on social media is not a trivial task. This study…
Read More(This article belongs to Section Artificial Intelligence in Computer Science (CAI))