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Author/Affiliation: Sarah KhairunnisaOpen AccessArticle
11 Pages, 1,239 KB 
ITSM Software Ranking for Small Medium Enterprises Based on ITIL V3 Quick Win Criteria using Fuzzy SIR Method
Abstract:
There are various software related to the implementation of IT Service Management (ITSM) for a company, including those that are open source and commercial. An input is needed for companies in determining what software to choose from various software, especially for small and medium enterprises (SMEs) that have limited human and financial resources. In this…
Read More(This article belongs to Section Interdisciplinary Applications of Computer Science (CSI))