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Author/Affiliation: Siraj EssemmarOpen AccessArticle
10 Pages, 1,758 KB 
Quality Function Deployment: Comprehensive Framework for Patient Satisfaction in Private Hospitals
Abstract:
This paper addresses the quality of private healthcare services in the western region of the Kingdom of Saudi Arabia (KSA) and provides a comprehensive analysis of the customer requirement to improve the quality of these services. The study begins by reviewing literature on the subject of quality in general and then in terms of the…
Read More(This article belongs to Section Industrial Engineering (EID))