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Digitalization changes the way people work to a considerable extent. It alters business models and process organizations of whole industries. The ensuing market dynamics and faster innovation cycles cause an increase in complexity. In this article, the interconnection of digitalization and complexity in work systems is analyzed. For this purpose, a framework for comparing relevant…

The increasing impact of services on economic wealth and income in high wage countries calls for a detailed examination of service productivity and complexity in current research projects. This paper describes the development of a measurement model of service productivity and complexity within the domain of medical service provision. While the measurement model of service…