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Author/Affiliation: Youness FrichiOpen AccessArticle
9 Pages, 702 KB 
An Exploratory Qualitative Study of the Influence of Hospital Logistics Factors on Quality of Care and Patient Satisfaction at Public Hospitals in Morocco
Abstract:
The purpose of this qualitative research was to explore the influence of hospital logistics on quality of care and patient satisfaction. Hospital logistics was assessed by considering five factors in the patient pathway, namely: physical accessibility of care, waiting time, consultation time, administrative procedures and hospital hotel services. Semi-structured interviews were conducted, following an interview…
Read More(This article belongs to Section Engineering Management (EMM))