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Keyword: IT Service ManagementOpen AccessArticle
11 Pages, 1,239 KB 
ITSM Software Ranking for Small Medium Enterprises Based on ITIL V3 Quick Win Criteria using Fuzzy SIR Method
Abstract:
There are various software related to the implementation of IT Service Management (ITSM) for a company, including those that are open source and commercial. An input is needed for companies in determining what software to choose from various software, especially for small and medium enterprises (SMEs) that have limited human and financial resources. In this…
Read More(This article belongs to Section Interdisciplinary Applications of Computer Science (CSI))
Open AccessArticle
7 Pages, 928 KB
A Smart Updater IT Governance Platform Based on Artificial Intelligence
Abstract:
This Information technology (IT) has a crucial role to improve business processes in companies. Getting the best technologies rapidly becomes as significant as understanding and developing the business plan of organizations. Thus, different IT best practices and norms are used by companies to help their services and IT business. These standards are set of best…
Read More(This article belongs to Section Software Engineering in Computer Science (CSE))