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The Public Administration is forced to transform itself by taking advantage of the contribution of ICT to in the process of reducing bureaucracy and increase transparency, promoting the dematerialization of processes, increasing the quality of online services, allowing greater ubiquity of access, reducing response times, in the search for improvement of the quality of life…

This Information technology (IT) has a crucial role to improve business processes in companies. Getting the best technologies rapidly becomes as significant as understanding and developing the business plan of organizations. Thus, different IT best practices and norms are used by companies to help their services and IT business. These standards are set of best…