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There are various software related to the implementation of IT Service Management (ITSM) for a company, including those that are open source and commercial. An input is needed for companies in determining what software to choose from various software, especially for small and medium enterprises (SMEs) that have limited human and financial resources. In this…

Information and Communications Technologies are developing faster today than ever before, giving an important contribution to the global economy. Organizations in developed and developing economies explore new technologies to gain advantage and add value. That evolution also brings an increasing complexity to the organizations’ management. The alignment of organizational practices with international standards and best…

Portuguese organizations that have invoicing software, certified by the Tax and Customs Authority, need to comply with technical requirements that involve business continuity and disaster recovery. The recent tax legislative changes created conditions for the dematerialization of documents, allowing waiving invoice printing, encouraging the adoption of an electronic invoicing and document archiving system. The pandemic…

This Information technology (IT) has a crucial role to improve business processes in companies. Getting the best technologies rapidly becomes as significant as understanding and developing the business plan of organizations. Thus, different IT best practices and norms are used by companies to help their services and IT business. These standards are set of best…

This article is an extended version of the study presented at the IEEE Ecuador Technical Chapters Meeting (ETCM)-2016. At that time, a methodological proposal was designed, implemented, and applied in a group of industrial plants for the management of the information security of the Industrial control systems (ICS). The present study displays an adaptation and…