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Keyword: Patient satisfaction
Quality Function Deployment: Comprehensive Framework for Patient Satisfaction in Private Hospitals
This paper addresses the quality of private healthcare services in the western region of the Kingdom of Saudi Arabia (KSA) and provides a comprehensive analysis of the customer requirement to improve the quality of these services. The study begins by reviewing literature on the subject of quality in general and then in terms of the…
Read More An Exploratory Qualitative Study of the Influence of Hospital Logistics Factors on Quality of Care and Patient Satisfaction at Public Hospitals in Morocco
The purpose of this qualitative research was to explore the influence of hospital logistics on quality of care and patient satisfaction. Hospital logistics was assessed by considering five factors in the patient pathway, namely: physical accessibility of care, waiting time, consultation time, administrative procedures and hospital hotel services. Semi-structured interviews were conducted, following an interview…
Read More Quality of Nursing Care in Hospitalized Patients of the Carlos Lanfranco La Hoz Hospital, 2019
Background: The quality of care of the nursing professional in relation to the hospitalized patient refers to the set of knowledge and attitudes that the nursing professional must provide quality care, preventing risks and improving patient satisfaction, for which its objective is to determine the quality of nursing care in hospitalized patients at the LanFranco la…
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