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Keyword: customer emotionOpen AccessArticle
6 Pages, 763 KB 
Customer Satisfaction Recognition Based on Facial Expression and Machine Learning Techniques
Abstract:
Nowadays, Customer satisfaction is important for businesses and organizations. Manual methods exist, namely surveys and distributing questionnaires to customers. However, marketers and businesses are looking for quick ways to get effective and efficient feedback results for their potential customers. In this paper, we propose a new method for facial emotion detection to recognize customer’s satisfaction…
Read More(This article belongs to the SP9 (Special Issue on Multidisciplinary Innovation in Engineering Science & Technology 2020) & Section Interdisciplinary Applications of Computer Science (CSI))