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The design, fabrication and testing of a power availability recorder (PAR) to track the duration of electricity supply in facilities is presented. The design was executed with C-Language encoded in a microcontroller which served as the central processing unit of the device. Proteus software was, subsequently, used to simulate the real-life practicability of the device…

This paper addresses the quality of private healthcare services in the western region of the Kingdom of Saudi Arabia (KSA) and provides a comprehensive analysis of the customer requirement to improve the quality of these services. The study begins by reviewing literature on the subject of quality in general and then in terms of the…

This paper describes a qualitative research design adopted in this study guided by deployment of a Grounded Theory (GT) methodology which was deployed to synthesize literature on technology adoption and digital transformation with an objective of developing theory. The philosophical worldview adopted was interpretivism/constructivist of a qualitative grounded theory inductive (theory building) approach where secondary…

This paper aims to measure the acceptance level of Indonesian customers to JD.ID X retail and to reveal the driving factors of behavioral intention to shop at the retail. JD.ID X is new retail that implements a new shopping technology called Just walk-out technology (JWOT) also known as retail without a cashier. JWOT is one…

Online fashion market is constantly growing, and an algorithm capable of identifying garments can help companies in the clothing sales sector to understand the profile of potential buyers and focus on sales targeting specific niches, as well as developing campaigns based on the taste of customers and improve user experience. Artificial Intelligence approaches able to…

In the modern marketing system in a mass consumer society, the central place is given to the formation and promotion of brands. Professional conceptual approaches to brand management are able to preserve and increase the value and stability of the brand and allow the brand to survive in the most difficult competitive and crisis market…

The constant market change and the critical role of the logistics process in the supply chain need to have special attention because it is an essential piece for the global business strategy. This paper presents an assessment of the processes of handling material from Asia suppliers to North America. The data utilized for the analysis…

In the Global sphere, the social, environmental, and economic pillars are the main contributors and accelerators to the sustainable development goals. As a result, the latter creates a platform for interdisciplinary researchers, society and decision-makers to collaborate in formulating ways to minimize factors contributing to environmental concerns. Energy is currently referred to as one of…

With the features of the application system make it easier for users to transact, make the user feel comfortable in using the application system. The problem is that the intensity of application usage decreases judging by the application rating given by the user each time they perform a transaction, this is because the company initially…

The current online shopping system does not provide the actual shopping experience to the users where they scroll through the web pages and select an item to purchase, which becomes monotonous soon and lacks the shopping experience. This paper describes the development of the SmartMart, a 3D shopping mart where the user can navigate around…

Chatbot is an application that is designed to help humans communicate with machines. NLP and API.AI are some of the components that are crucial in making chatbot as they help chatbot in performing chatting operations. Chatbot could be implemented in many aspects of life such as education, social media platforms, games, even in business. Business…

This paper comprehensively focused on the information systems for purchase process optimization (IS) that are currently being used. It elaborates four crucial and important areas in relation to purchasing and supply management. These includes; Identifying the process involved in purchasing, how information systems are implemented and used in enhancing the supply process, understanding the key…

A grid is a system that can manage and organize services and resources that spread amongst different control domains, employ interfaces and protocols, and offer a high quality of services. The integration of Multi-Agent Systems (MAS) with a grid environment significantly affects grid performance. MAS is considered a suitable solution for open systems that modify…

One of the biggest business problems of marketers, is to optimize the return on investments of direct Marketing campaign. This main purpose which can only be ensured by targeting the appropriate customer. The main challenge faced by companies when advertising, is to configure properly a campaign, by choosing the right target, so A high user…

Logistics is a science and art that has been widely used by large commercial chains, whose main objectives focus on the distribution of products or services. This understanding has generated various logistics studies directed towards those businesses, without considering that science can also be applied to small or medium enterprises. The present study initially executes…

This study aims to analyze a person’s intention in using self-service technology (SST) services during the pandemic COVID-19. Where this time, raising problems one of the social distancing that affects a service provided, especially on services that use technology that applies SST. This study develops from previous research where the customer has satisfaction in using…

In the recent times power shortage has been a major setback to deal for the effective operation of power systems. Bridging the gap between generation and demand is known as Demand Side Management (DSM). For an effective DSM strategy to be implemented, it is crucial that both utility and customers be involved. By DSM, the…

Airline operators get much feedback from their customers which are vital for both operational and strategic planning. Social media has become one of the most popular platforms for obtaining such feedback. However, to analyze, categorize, and generate useful insight from the huge quantity of data on social media is not a trivial task. This study…

Fraud calls have a serious impact on telecommunications operator revenues. Fraud detection is very important because service providers can feel a significant loss of income. We conducted a fraud research case study on one of the operators that experienced fraud in 2009 and 2018. Call Detail Record (CDR) containing records of customer conversations such as…

In recent years there has been technological growth in the field of facility location, considering it as a significant factor to achieve greater competition among companies. The present work gives a methodological solution for a territorial redesign in a Mexican automotive parts distribution company with the support of Geotechnological tools like Geographic Information Systems (GIS)…

The present paper details a queueing model with two kinds of repair facilities and server timeout. Here the customer arrives in compound Poisson process into the system and the lifetime of the server follows exponential distribution. At the point when the system is vacant, the server waits for customers for a settled time ‘c’. If…

Nowadays the collaboration of organizations, systems or services becomes more and more answered in practice. Indeed, organizations try to expand their service, other to satisfy the needs of their customers. Thus, the need to work collaboratively with other partners whether internally or externally becomes trivial. However, process modeling in a collaborative environment becomes heavy because…

Digitization forces industry players to adapt to transforming market situations and buyer behavior. Technological advances, buyer power, and sharpened competitive intensity imply that businesses are confronted with the menace of commoditization. For companies to perform successfully in the market, outdated business models ought to be rethought and new business models should be created. Unique selling…

Perishable inventory management contributes simultaneously to society and the economy, by reducing food wastage and capitalizing on the freshness of goods. For this reason, countless mathematical models have been developed for their effectiveness and cost-efficient management. Yet, the majority of these models can only optimize systems for a limited time frame, allowing for small gains…

The major problem in electric utility is Electrical Theft, which is harmful to electric power suppliers and causes economic loss. Detecting and controlling electrical theft is a challenging task that involves several aspects like economic, social, regional, managerial, political, infrastructural, literacy rate, etc. Numerous methods were proposed formerly for detecting electricity theft. However, the previous…