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The South African government has embarked on the implementation of the National Health Insurance (NHI), to increase access to healthcare and improve service delivery. However, the project has being encountering various challenges, which are not empirically known. The aim of the study is to identify the factors that influence the implementation of the NHI from…

Organizations make use of different tools and methods to test and evaluate software, for quality and appropriateness purposes. However, many organizations are unable to perform multiple testing activities (manual, automation and performance testing), using a single tool. As a result of limitation of some tools, some organizations are hampered in their attempt to test software,…

Even though mobile technologies are increasingly used to enable communications between providers and receivers of healthcare services, there remain severity challenges owing to the use of various indigenous languages in many Africa countries. Some of the challenges get worst in a countries like South Africa where there are eleven official languages. As a result, interpreters…

Many organisations adopt and implement information technology (IT) but fail to operationalise it. As a result, the process of implementation is continually repeated without achieving the goals and objectives, which are often to gain competitive advantage and sustainability. This study employs structuration theory as lens to examine and understand the factors that influence operationalisation of…

This paper provides an insight about the significance of the enterprise technical architecture (ETA) in enabling and supporting the implementation of the South African National Health Insurance (NHI). Design: Existing documentations from both academic and government domains were gathered, and analyzed using the hermeneutics technique, from the perspective of interpretivist approach. Based on the analysis,…