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Keyword: Customer Satisfaction
The Effect of E-Service Quality on Customer Satisfaction and Loyalty (Case Study at E-Marketplace XYZ in Indonesia)
Online transactions make it easy for people to get products or sell the products through online applications. The success and failure of online sales depends on how satisfied and loyal the customer is to the service of the product or business which can certainly influence and increase competition between the online sales industry. Based on…
Read More Customer Satisfaction Recognition Based on Facial Expression and Machine Learning Techniques
Nowadays, Customer satisfaction is important for businesses and organizations. Manual methods exist, namely surveys and distributing questionnaires to customers. However, marketers and businesses are looking for quick ways to get effective and efficient feedback results for their potential customers. In this paper, we propose a new method for facial emotion detection to recognize customer’s satisfaction…
Read More System-Level Test Case Design for Field Reliability Alignment in Complex Products
Achieving targeted reliability for complex products in real-world field environments remains a persistent challenge, even when laboratory validation suggests high performance. A significant reliability gap often emerges during the initial deployment phase, typically within the first one to five years where field failure rates can be up to twice those predicted in controlled settings. Compounding…
Read More Redesign and Improvement in the Management of the Raw Material Inventory Control Process with Oracle APEX
Having reasonable inventory control is a priority for any company because a lack of inventory could incur economic losses. Not having the necessary stock for the timely production of your orders could generate dissatisfaction in your customers and possibly cause them to lose them. Likewise, reasonable inventory control allows quick decision-making for the company’s benefit.…
Read More Features Preference using Conjoint Analysis Method for E-marketplace Social Care System
With the features of the application system make it easier for users to transact, make the user feel comfortable in using the application system. The problem is that the intensity of application usage decreases judging by the application rating given by the user each time they perform a transaction, this is because the company initially…
Read More Recommendation System for SmartMart-A Virtual Supermarket
The current online shopping system does not provide the actual shopping experience to the users where they scroll through the web pages and select an item to purchase, which becomes monotonous soon and lacks the shopping experience. This paper describes the development of the SmartMart, a 3D shopping mart where the user can navigate around…
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