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Social media attracts a lot of users around the world. Many reasons drive people to use social media sites such as expressing opinions and ideas, displaying their diaries and sharing them with others, social communication with family and friends and building new social relationships, learning and sharing knowledge. Written text is one of the most…

The dramatic growth of social media during the last years has been associated with the emergence of a new bullying types. Platforms such as Facebook, Twitter, YouTube, and others are now privileged ways to disseminate all kinds of information. Indeed, communicating through social media without revealing the real identity has emerged an ideal atmosphere for…

Mass media plays an important role in leading public opinion, including in the election of regional head candidates. The tendency of mass media coverage can be used as a parameter to measure the strength of each regional head candidate. To analyze the tendency of media opinion, sentiment analysis is needed. In this study, text mining…

Text mining has become one of the trendy fields that has been incorporated in several research fields such as computational linguistics, Information Retrieval (IR) and data mining. Natural Language Processing (NLP) techniques were used to extract knowledge from the textual text that is written by human beings. Text mining reads an unstructured form of data…

Online transportation in Indonesia is a new trend of transportation that is currently used among the lower to upper society. The change in behavior began in 2011 and is growing to this day, The comments that are growing on social media are very important for the online transportation company the negative comments lower the level…

E-mail is one of the media services used at the contact center. The challenge faced by e-mail services is how to handle e-mails that enter large quantities every day efficiently to provide fast and appropriate service to customers. The purpose of this study is to find which method has the best accuracy in classifying emails…

Probabilities topic models are active research area in text mining, machine learning, information retrieval, etc. Most of the current statistical topic modeling methods, such as Probabilistic Latent Semantic Analysis (pLSA) and Latent Dirichlet Allocation (LDA). They are used to build models from unstructured text and produce a term-based representation to describe a topic by choosing…

Data visualization is an effective tool for communicating the results of opinion surveys, epidemiological studies, statistics on consumer habits, etc. The graphical representation of data usually assists human information processing by reducing demands on attention, working memory, and long-term memory. It allows, among other things, a faster reading of the information (by acting on the…

The increase of textual information published in Arabic language on the internet, public libraries and administrations requires implementing effective techniques for the extraction of relevant information contained in large corpus of texts. The purpose of indexing is to create a document representation that easily find and identify the relevant information in a set of documents.…