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Process mining is an innovative technique through which inefficiencies in production systems can be eliminated. This technique has therefore become very important internationally in recent years and is also useful for pursuing the improvement of production systems by extrapolating process knowledge from event logs recorded by information systems. Process mining has easy application in production…

The paper aims to describe a new technological and organizational approach in order to manage teleconsultation and telemonitoring processes involving a Physician, who remotely interacts with one or more Specialists, in order to evaluate and discuss the specific clinical conditions of a patient, based primarily on the sharing of digital clinical data, reports and diagnostic…