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Process mining is an innovative technique through which inefficiencies in production systems can be eliminated. This technique has therefore become very important internationally in recent years and is also useful for pursuing the improvement of production systems by extrapolating process knowledge from event logs recorded by information systems. Process mining has easy application in production…

Blockchain technology has proven to be the best solution for digital data storage today, which is decentralized and interconnected via cryptography. Many consensus algorithms can be options for implementation. One of them is the PoA consensus algorithm, which is proven to provide high performance and fault tolerance. Blockchain has been implemented in many sectors, including…

Since its appearance, COVID-19 has severely impacted the healthcare sector all over the world. The healthcare organizations should be agile in order to cope with this new health crisis. Indeed, organization agility was highly recommended as an essential basis for flexibility, innovation, speed, as well competitiveness. Different research provided different conceptual models suitable to evaluate…

This paper addresses the quality of private healthcare services in the western region of the Kingdom of Saudi Arabia (KSA) and provides a comprehensive analysis of the customer requirement to improve the quality of these services. The study begins by reviewing literature on the subject of quality in general and then in terms of the…

A reliable healthcare system ensures that the population has access to top-notch medical ser- vices, ultimately enhancing their overall health most efficiently. At times, data are not secured or handled appropriately. Addressing these concerns, blockchain technology is projected to bring about a substantial revolution in the medical industry by assuring the confidentiality of electronic health…