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Information and Communications Technologies are developing faster today than ever before, giving an important contribution to the global economy. Organizations in developed and developing economies explore new technologies to gain advantage and add value. That evolution also brings an increasing complexity to the organizations’ management. The alignment of organizational practices with international standards and best…

This study aims to design business processes or school management solutions that are right for the school. Widuri Indah School is private school that has not been integrated with the school management system. Qualitative method such as observation and interview are conducted to gain insights about main activities and support activities in Widuri Indah school…

Nowadays the collaboration of organizations, systems or services becomes more and more answered in practice. Indeed, organizations try to expand their service, other to satisfy the needs of their customers. Thus, the need to work collaboratively with other partners whether internally or externally becomes trivial. However, process modeling in a collaborative environment becomes heavy because…

This paper is an extension of work originally presented at the Convention of Central America and Panama XXX VII- The Institute of Electrical and Electronic Engineers -2017. We have extended our previous work by presenting the initial results of how social technologies in particular wikis has the potential for Information Technology support of a cooperative…

Process mining is an innovative technique through which inefficiencies in production systems can be eliminated. This technique has therefore become very important internationally in recent years and is also useful for pursuing the improvement of production systems by extrapolating process knowledge from event logs recorded by information systems. Process mining has easy application in production…

Blockchain is a solution to improve data integrity and minimize data manipulation. Blockchain technology can be used in student examination management in universities. The process of managing student examination produces some information that can be stored in a blockchain database such as information about the lecturer as the exam creator, exam proctor, student attendance, student…

Portuguese organizations that have invoicing software, certified by the Tax and Customs Authority, need to comply with technical requirements that involve business continuity and disaster recovery. The recent tax legislative changes created conditions for the dematerialization of documents, allowing waiving invoice printing, encouraging the adoption of an electronic invoicing and document archiving system. The pandemic…

This article is a continuation of the work presented in the Third World Conference on Smart Trends in Systems Security and Sustainability (WorldS4). In this version we focus on matching IT and business processes from different management levels by using IT-Governance (ITG) Risk and Compliance frameworks in a smart way. In fact, every information system…

In the domain of business process management, the configurable process model is widely used to optimize time and cost of business process models design, which is known as the concept of “reuse”. Using process mining techniques for process model discovery helps to provide a better view on processes and improve quality of models. The majority…

The paper aims to describe a new technological and organizational approach in order to manage teleconsultation and telemonitoring processes involving a Physician, who remotely interacts with one or more Specialists, in order to evaluate and discuss the specific clinical conditions of a patient, based primarily on the sharing of digital clinical data, reports and diagnostic…

Multi-Robot System (MRS) is a complex system that contains many different software and hardware components. This main problem addressed in this article is the MRS design complexity. The proposed solution provides a modular modeling and simulation technique that is based on formal system engineering method, therefore the MRS design complexity is decomposed and reduced. Modeling…

The research objectives were to identify, analyze needs, as well as designing a mobile application for student online learning at PT. Ruang Raya Indonesia, particularly in the process of working on tasks assigned by the teacher. The methods used in this research are data collection method using Slovin theory, systems analysis by focusing on the…

This study builds the implementation of the traceability process by conducting simulation tests using business process simulations with the implementation of blockchain technology to track drugs. This research focus involved stakeholders, including the pharmaceutical industry, pharmaceutical wholesalers (distributors/wholesalers), health services (drug stores, hospitals), consumers. Simulation methods are used to describe the distribution and traceability of…

“This paper is an extension of work originally presented in the 4th International Conference on Systems of Collaboration, Big Data, Internet of Things & Security -SysCoBIoTS’19”. The use of complex and dynamic systems modelling to social systems is quite recent and its pertinence in the case of an educational system is continually increasing. For the…

SMEs usually succeed in today market since they achieve unique things in the business market. Therefore, SMEs look to keep their business benefit by avoiding any regulation conducted of software. Executed software packaged at SMEs consequently provides obstacle concerning to misfits between software services process and SMEs business process. Hence software analysts’ skills are a…

This Information technology (IT) has a crucial role to improve business processes in companies. Getting the best technologies rapidly becomes as significant as understanding and developing the business plan of organizations. Thus, different IT best practices and norms are used by companies to help their services and IT business. These standards are set of best…

This paper shows a method applied during the reconstruction of an existing middle size Italian hospital. In fact, during this delicate phase, the project had a significant decrease in storage space and access gates for goods, medicines and medical devices. This aspect has a negative impact on road traffic. There was no consensus among the…

Web services give a new view of the web as the biggest, widely accepted and the most straightforward distributed software platform. Their composition into applications and business processes is still a complex, non-trivial task, requiring highly rational efforts not only from the software developers, but from the quality assurance specialists. The provision if web service…

STIE XYZ is one of the universities of economics that has not been optimal in the use of information technology. IT implementation is applied when there are urgent and sudden needs. So it is not planned carefully according to the development needs of this educational institution. Therefore many patchy applications are created. As the consequence,…

With the rising number of web services created to build complex business processes, selecting the appropriate web service from a large number of web services respond to the same client request with the same functionality are developed independently but with different quality of service (QoS) attributes. From this point, there are many approaches to web…

Enterprise Resource Planning (ERP) systems are widely used applications to manage resources, communication and data exchange between different departments and modules with the purpose of managing the overall business process of the organization using one integrated software system. Due to the large scale and the complexity nature of these systems, many ERP implementation projects have…