Resilience Assessment of System Process Through Fuzzy Logic: Case of COVID-19 Context
Volume 5, Issue 5, Page No 1247–1260, 2020
Adv. Sci. Technol. Eng. Syst. J. 5(5), 1247–1260 (2020);
DOI: 10.25046/aj0505150
Keywords: Resilience assessment, Process, Fuzzy logic, 3R process, COVID-19
The present work is undertaken as part of research studies aiming to provide sociotechnical systems with a decision-making tool that supports them in assessing the resilience of their processes. The ultimate objective is to fix the identified imperfections in order to steadily gain strength and effectiveness to cope with new and existing threats and challenges. In that respect, this paper presents a framework called 3R process whose goal is to calculate the resilience score for a process based on several parameters and grade it on the resilience scale. In order to achieve this, a fuzzy model has been put in place and graphic user interfaces have been designed so that the 3R process becomes an integral part of daily working practices. Finally, a real case company example in the context of COVID-19 is exposed towards putting into practice the proposed model.
1. Introduction
In an increasingly uncertain and volatile world, sociotechnical systems, which are complex systems incorporating technical (machines and technology that provide an authentic link between the user input and the system’s output) and social (people and society) systems that both have interactions between them, and those interactions are a key factor in the success or failure of system performance [1], are bending over backwards to become more resilient in order to be able to react to change as quickly as possible and to treat challenges and mistakes as a learning opportunity. An obvious case in point is the Nokia organization. This company, at one point, had 32% of the global market share in smartphones and mobile phones [2]. However, as it is well known, Nokia fell from grace with respect to the mobile phones market. They misread the North American market and they did not respond correctly when Apple and Samsung introduced new products and it took them too long to catch up. Eventually, they had to sell their mobile phone business to Microsoft, and effectively had to exit the mobile phone market, which they dominated only a few years earlier. Nevertheless, what makes Nokia such an interesting case of resilient organization is that despite the fact that Nokia made a mistake, it has been putting back together an organization. They refocused on their core transmission on business, they have been thinking how to position their navigational services and connecting with other organizations to produce new software, new kinds of handsets. The organization did not fall apart and was able to remake itself. In fact, their stock price, from the time they sold the business to Microsoft to recently, doubled. Indeed, what is important for every system is to develop resilience capabilities such as the ability to sense what is happening out in its environment and to compare that with what is done inside the organization, and, as necessary make the changes [3]. The question now being asked is how a system can assess its own resilience level so it can take stock of its strengths and weaknesses, threats and opportunities in terms of dealing with disturbances and returning to normal function.
In fact, several attempts have been made to find new approaches and frameworks that help in the resilience assessment. Amongst these, there are methods established to evaluate resilience of critical infrastructures, such as defining a generalized index that serves for quantifying the resilience under various scenarios [4], or designing a quantitative method to assess distinct elements in a critical infrastructure system [5].
Furthermore, different frameworks were proposed for the assessment of supply chain resilience, for example, elaborating an assessment model in order to measure organizational, business and labor resilience performance of supply chain [6], or developing a framework that integrates the concepts of resilience with risk management techniques in order to understand how a supply chain reacts to disruptions as a function of time [7].
Idem for urban communities as establishing a methodology for evaluating the earthquake resilience [8], or putting into place a workbook that helps urban areas incorporate resilience thinking into their planning practice [9], and so forth.
Moreover, measuring and quantifying resilience has proved challenging and research works in this field are not so numerous. However, some researchers have sought to contribute to fill this gap by developing methods aimed at calculating resilience. For example, we can find quantitative models explaining how to compute resilience of manufacturing [10] or nuclear power [11] plants, physical networks [12], mass railway transportation [13], and the list goes on.
In this same perspective, the 3R process dedicated to assigning a resilience level to sociotechnical system processes is described in this paper. This framework is based on the resilience scale [14], a scoring system, which is composed of five echelons: 0.Unconscious (Processes belonging to this category have no resilience processes associated with them), 1.Informed (These processes are warned of resilience without any elaborated resilience processes), 2.Aspiring (These processes are beginners and try to set up resilience processes), 3.Progressing (These processes overcome less serious disruptions within a reasonable time. However, the consequences can be more devastating in serious situations), 4.Expert (For this kind of processes, the anticipated situations are perfectly manageable. As per the unforeseen situations, they try to adapt to changes), and which aims to assess the level of resilience of a given process. The present work will go beyond this qualitative description to find out how this scale can be used by a sociotechnical system in order to assess the resilience of its own processes by attributing a resilience score to each process.
For this purpose, the first section will be devoted to the selection of needed indicators. This step is of such importance since the indicators provide the necessary information for decision-making and constitute a basis for our calculation model. However, in order to be able to accomplish these missions, the indicators should be relevant. This means that they should be specific so that the results can be clearly identified, measurable and quantified, practical and useable, available (it should be possible to collect the data), be transparent in methodology and selection and well-grounded in scientifically [15]. After this, the “3R” process will be defined in the second section. This method relies mainly on three concepts, which are (1) resources that can be considered, among others (time, budget, regulations…) as a constraint that may limit the achievement of the process objective [16], (2) risks, which are undesirable events that may happen several times can have a negative impact on the process [17], (3) Resilience, which is the ability of a system to manage disturbances and to adapt to changes without ceasing the activity[18]. In this section, a model explaining extensively the 3R process that is divided into two steps (Definition of parameters and resilience assessment) will be derived, the way of calculating the resilience score using fuzzy logic, a procedure that has already proved its effectiveness in many fields, will be explicitly shown, and graphic user interfaces will be developed. Then, a real case company example in the context of COVID-19 is presented in the penultimate section. The purpose is to check the reliability of the proposed method through assessing the resilience of a process of a huge company in face of this exceptional crisis. At the end of this paper, conclusions and opportunities for further work will be exposed.
2. Selection of indicators
The role of resilience processes is to ensure the continued availability of resources, in case of disruptions, in order to avoid failures. This objective can be achieved through resistance, recovery, and anticipation [19]. Thus, the selection of indicators will be in relation with these three missions.
As per resistance, a variety of metrics can be considered [20]:
- The meantime between failures (MTBF), which indicates the expected time between consecutive failures.
- The operational availability that expresses the percentage of time a process is available to users.
- The operational reliability, which is defined as the ability of a processto operate at the normal service levelfor a specified period of time.
- The Maximum Tolerable Period of Disruption (MTPD) that measures the time for which a process can be available before entirely stopping the system activity. It depends on the system business objectives and thus determined by the organization. The importance of this indicator lies in the fact that it has an impact on the recovery metrics [21]. Furthermore, the MTPD is identified as one of the inputs used to prepare the response plans [22].
In the light of the foregoing, the MTPD is picked up and the criticality of processes will be defined according to the value of MTPD.
Table 1: The selected indicators
| Resilience process mission | Indicator | Description |
| Resistance | MTPD | Time after which operations of the site are critically impacted, in case of a full process unavailability. |
| Recovery | RT | Time required for the system to resume normal operation after a disruption. |
| Anticipation | WIT | The time needed to implement an anticipated workaround for a disturbance. |
| Anticipation | WMTTL | The period during which a workaround perform normally. |
Regarding recovery, the following metrics can be listed [23]:
- Recovery Point Objective (RPO) describes the period of time in which data must be restored after a disruption.
- Recovery Time Objective (RTO) is the period during which the system must recover.
- Mean Down Time (MDT) is the mean time that a system is not operational.
- Recovery time, which is the time it takes for a process to return to normal operation after a failure is occurred. It is shown in a research work about the relationship between recovery and resilience that the recovery time depends on, among others, the resilience of the system and the scale of the perturbation [24]. It is considered also as the period within which it takes a system to return to a stable state [25]. This metric is chosen as one of the parameters used to define the process criticality.
As for anticipation, the notion of “workaround” is addressed. It may be defined, according to the Cambridge Dictionary, as “a way of dealing with a problem or making something work despite the problem, without completely solving it”. In other words, it is an alternative solution, which allows continuing the operation in short term. For instance, we can define, as workaround, for raw material shortage, borrowing from the stock of another plant. In terms of indicators, Workaround Implementation Time (WIT) and Workaround Maximum Tolerable Time Length (WMTTL) are selected. WIT is the amount of time it takes to implement an anticipated workaround for the present situation, and WMTTL is the absolute maximum length of time for which an implemented workaround can be maintained.
The featured indicators are presented in the table 1.
3. 3R process
The 3R process is a novel method and an instrument for decision-making aimed at assessing the resilience of sociotechnical systems processes. This process is built on three essential concepts: Resource, Risk, and Resilience, and is conducted in two stages, which are the definition of parameters and the resilience assessment. A model of the 3R process is proposed in figure 1.
This begins with the selection of a sociotechnical system process for which resilience will be assessed. Thereafter, the concerned resource is identified. This latter may fall under one of the following categories: (1) Infrastructures (Buildings, Racks, Dock lanes, Doors…), (2) Devices/Equipment (Pick-to-light, Conveyer Belt, Tape machine, Forklift…), (3) People (Management, Certified staff, External Human Resources…), (4) IT/Hardware (Computer, Printer, Server, Network…), (5) IT/Software (ERP, Local applications…), (6) Consumables (Box, Plastic film, Labels, Pallet…), (7) Utilities (Electricity, Water, Stream, Gas…). Then, a potential risk that threaten the selected resource is chosen. In general, there are six types of risks: (1) General resources (All risks directly impacting facilities and services (Supplier Bankrupt, Power outage…), (2) Internal staff (All events impacting human resources (Loss of key personnel, Strike, Epidemic…)), (3) IT (All incidents concerning data and IT resources availability (Virus, Hacking…)), (4) Natural disaster (All incidents with natural causes (Earthquake, flood, hurricane…)), (5) Regulation (All incidents impacting the authorization to make business (Lawsuit, Customs issue…), (6) Social (External) (All personal incidents external to the system (Riots, Terrorism, Bomb Threat )).
When this is done, the next step is to define parameters. The aim is to attribute values to the four indicators detailed in the previous section. For each one, time ranges should be defined and the process criticality level should be identified based on these intervals. As regards WIT and WMTTL, before proceeding with this exercise, the existence of workarounds should be checked, and if not found, workarounds must be put in place.
The criticality level helps determine the priority ranking of processes as per their potential risk of failures. In the present work, five process criticality levels are considered: (1) Very low, (2) Low, (3) Medium, (4) High, (5) Very high. An example of intervals for the selected indicators (MTPD, RT, WIT, and WMTTL) is given in the tables below.

Figure 1: 3R process model
Table 2: The process criticality levels for MTPD
| Level | Process criticality | Description | Comment |
| 5 | Very high | MTPD < 4h | The risk of failure is very high since the process can carry on functioning only 4 hours during the disturbance before completely ceasing its activity. |
| 4 | High | 4h ≤ MTPD < 1 day | The risk of failure is high since the process can carry on functioning between 4 hours and 1 day during the disturbance before completely ceasing its activity. |
| 3 | Medium | 1 day ≤ MTPD < 3 days | The risk of failure is medium since the process can carry on functioning between 1 day and 3 days during the disturbance before completely ceasing its activity. |
| 2 | Low | 3 days ≤ MTPD < 5 days | The risk of failure is low since the process can carry on functioning between 3 and 5 days during the disturbance before completely ceasing its activity. |
| 1 | Very low | 5 days ≤ MTPD < 1 week | The risk of failure is very low since the process can carry on functioning between 5 days and 1 week during the disturbance before completely ceasing its activity. This is a sufficient time for the process to recover. |
Table 3: The process criticality levels for RT
| Level | Process criticality | Description | Comment |
| 1 | Very low | RT < 1 day | The risk brought about by the disruption is very low since the process can recover in less than 1 day. |
| 2 | Low | 1 day ≤ RT < 3 days | The risk brought about by the disruption is low since the process can recover in a period of time between 1 day and 3 days. |
| 3 | Medium | 3 days ≤ RT < 5 days | The risk brought about by the disruption is medium since the process can only recover in a period of time between 3 and 5 days. |
| 4 | High | 5 days ≤ RT < 1 week | The risk brought about by the disruption is high since the process can only recover in a period of time between 5 and 7 days. |
| 5 | Very high | 1 week ≤ RT | The risk brought about by the disruption is very high since the process can only recover in more than 1 week. |
Table 4: The process criticality levels for WIT
| Level | Process criticality | Description | Comment |
| 1 | Very low | WIT < 1 day | The risk of failure is very low since the anticipated workaround can be implemented in less than 1 day. |
| 2 | Low | 1 day ≤ WIT < 3 days | The risk of failure is low since the anticipated workaround can be implemented in a period of time between 1 day and 3 days. |
| 3 | Medium | 3 days ≤ WIT < 5 days | The risk of failure is medium since the anticipated workaround can be implemented only in a period of time between 3 and 5 days. |
| 4 | High | 5 days ≤ WIT < 1 week | The risk of failure is high since the anticipated workaround can be implemented only in a period of time between 5 and 7 days. |
| 5 | Very high | 1 week ≤ WIT | The risk of failure is very high since the anticipated workaround can be implemented only in more than 1 week. |
Table 5: The process criticality levels for WMTTL
| Level | Process criticality | Description | Comment |
| 5 | Very high | WMTTL < 1 day | The risk of failure is very high since the anticipated workaround can be maintained only for less than 1 day. |
| 4 | High | 1 day ≤ WMTTL < 3 days | The risk of failure is high since the anticipated workaround can be maintained only for a period of time between 1 day and 3 days. |
| 3 | Medium | 3 days ≤ WMTTL < 5 days | The risk of failure is medium since the anticipated workaround can be maintained only for a period of time between 3and 5 days. |
| 2 | Low | 5 days ≤ WMTTL < 1 week | The risk of failure is low since the anticipated workaround can be maintained for a period of time between 5 and 7 days. |
| 1 | Very low | 1 week ≤ WMTTL | The risk of failure is very low since the anticipated workaround can be maintained for more than 1 week. |
Table 6: The process criticality levels for the selected indicators
| Criticality level | |||||
| Indicator | Very low | Low | Medium | High | Very high |
| MTPD (days) | [5 , 7[ | [3 , 5[ | [1 , 3[ | [1/6 , 1[ | [0 , 1/6[ |
| RT (days) | [0 , 1[ | [1 , 3[ | [3 , 5[ | [5 , 7[ | [7 , +∞[ |
| WIT (days) | [0 , 1[ | [1 , 3[ | [3 , 5[ | [5 , 7[ | [7 , +∞[ |
| WMTTL (days) | [7 , +∞[ | [5 , 7[ | [3 , 5[ | [1 , 3[ | [0 , 1[ |
Table 7: Definition of parameters: Example of application
| Action | Description |
| Select a process | Quality Control. It includes :
– Raw material control – Finished goods and components control – Microbiology control |
| Select a resource | The critical resources for this process are:
– Infrastructure: Light, air conditioning, fume hood, microlab, raw material sampling booth… – Equipment: Component control equipment, finished goods and packaging control equipment, raw material and assay control equipment, micro control equipment… – People: raw material and assay control: Basic chemical knowledge, micro control: micro knowledge. |
| Select a threat | The potential threats for this process are:
Lab unavailable, reagent supply shortage, scanners or printers unavailable, more than half of the team missing, equipment unavailable… |
| Define MTPD (Five levels) | Cf. Table 6 |
| Define recovery time (Five levels) | Cf. Table 6 |
| Check the existence of workarounds | If No àIdentify workarounds
If Yes àSelect a workaround |
| Identify workarounds | –Lab unavailableàExternalization of quality control to another plant.
– More than half of the team missingàBorrow people from production department. – Reagent supply shortage àBorrow from another plant. – Equipment unavailableàDelegate part of the activity to another plant. |
| Select a workaround | Select one of the workarounds already identified |
| Define WIT (Five levels) | Cf. Table 6 |
| Define WMTTL (Five levels) | Cf. Table 6 |
The process criticality levels for the four selected metrics are gathered in table 6 (1/6 day stands for 4 hours)
An example of application of the first part of the 3R process model is given in the process analysis template hereafter (table 7).
The second and most important step of the 3R process model is “resilience assessment”. Its aim is to explain how to rate sociotechnical system processes on the resilience scale. In figure 1, it can be noticed that this part consists in determining inputs in order to obtain the echelon at the output. This will help the process identify the areas for improvement and afterwards overcome weaknesses.
In order to design the 3R process model, fuzzy logic will be used. This is an approach of data mining, which enables the modelling of a decision process in a situation of uncertain reasoning or incomplete information [26]. A fuzzy inference system (FIS) is defined as a system that uses fuzzy membership functions to make a decision [27]. In our case, Mamdani approach is adopted. This is a nonlinear mapping process on the base of fuzzy logic, which involves three components: fuzzification, inference rules, and defuzzification. The proposed fuzzy model is implemented using the programming language python, which is versatile and easy to use with a large and rich library.
The first step in the fuzzy model is to import scikit-fuzzy, which is a fuzzy logic Python package, using the following code block:
| import numpy as np | |||
| import skfuzzy as fuzz | |||
| from skfuzzy import control as ctrl | |||
Afterwards, the inputs (MTPD, Recovery time (RT), Workaround implementation time (WIT), Workaround maximum tolerable time length (WMTTL)) and the output (Echelon) should be defined. Values included between 0 and 8 for the inputs according to Table 6, and 0 and 5 for the output according to the resilience scale (5 echelons (0, 1, 2, 3 and 4)). The code portion is inserted hereunder:
| MTPD = ctrl.Antecedent (np.arange (8), ‘MTPD’) | |||
| WIT = ctrl.Antecedent (np.arange (8), ‘WIT’) | |||
| WMTTL = ctrl.Antecedent (np.arange (8), ‘WMTTL’) | |||
| RT = ctrl.Antecedent (np.arange (8), ‘RT’)
Echelon = ctrl.Consequent (np.arange (0, 5, 1), ‘echelon’) |
|||
Next, auto-membership function should be populated (Five intervals). Membership functions are used in fuzzy systems to represent input values. The code snippet is added below:
| MTPD.automf (5) | |||
| WIT.automf (5) | |||
| WMTTL.automf (5) | |||
| RT.automf (5) | |||
Then, membership functions are built based on resilience scale and table 6. Our choice was to go with the triangular membership functions (trimf) that are frequently used in many applications of fuzzy sets owing to their simplicity and which are suitable in this case (because they are defined by a lower limit a, an upper limit b, and a value m, where a < m < b) [28], [29]. The functions are shown hereafter
| Echelon[‘Unconscious’] = fuzz.trimf(Echelon.universe, [0, 0, 1]) | |||
| Echelon[‘Informed’] = fuzz.trimf(Echelon.universe, [1, 1, 2]) | |||
| Echelon[‘Aspiring’] = fuzz.trimf(Echelon.universe, [2, 2, 3]) | |||
| Echelon[‘Progressing’] = fuzz.trimf(Echelon.universe, [3, 3, 4]) | |||
| Echelon[‘Expert’] = fuzz.trimf(Echelon.universe, [4, 4, 5]) | |||
| MTPD[‘Very high’] = fuzz.trimf(MTPD.universe, [0, 0, 0.16]) | |||
| MTPD[‘High’] = fuzz.trimf(MTPD.universe, [0.16, 0.16, 1]) | |||
| MTPD[‘Medium’] = fuzz.trimf(MTPD.universe, [1, 3, 3]) | |||
| MTPD[‘Low’] = fuzz.trimf(MTPD.universe, [3, 5, 5]) | |||
| MTPD[‘Very low’] = fuzz.trimf(MTPD.universe, [5, 7, 7]) | |||
| WIT[‘Very low’] = fuzz.trimf(WIT.universe, [0, 0, 1]) | |||
| WIT[‘Low’] = fuzz.trimf(WIT.universe, [1, 1, 3]) | |||
| WIT[‘Medium’] = fuzz.trimf(WIT.universe, [3, 3, 5]) | |||
| WIT[‘High’] = fuzz.trimf(WIT.universe, [5, 5, 7]) | |||
| WIT[‘Very high’] = fuzz.trimf(WIT.universe, [7, 7, 8]) | |||
| WMTTL[‘Very high’] = fuzz.trimf(WMTTL.universe, [0, 0, 1]) | |||
| WMTTL[‘High’] = fuzz.trimf(WMTTL.universe, [1, 1, 3]) | |||
| WMTTL[‘Medium’] = fuzz.trimf(WMTTL.universe, [3, 3, 5]) | |||
| WMTTL[‘Low’] = fuzz.trimf(WMTTL.universe, [5, 5, 7]) | |||
| WMTTL[‘Very low’] = fuzz.trimf(WMTTL.universe, [7, 7, 8]) | |||
| RT[‘Very low’] = fuzz.trimf(RT.universe, [0, 0, 1]) | |||
| RT[‘Low’] = fuzz.trimf(RT.universe, [1, 1, 3]) | |||
| RT[‘Medium’] = fuzz.trimf(RT.universe, [3, 3, 5]) | |||
| RT[‘High’] = fuzz.trimf(RT.universe, [5, 5, 7]) | |||
| RT[‘Very high’] = fuzz.trimf(RT.universe, [7, 7, 8]) | |||
Thereafter, fuzzy rules are defined in order to express pieces of knowledge. Given the large number of identified rules, a few examples are provided in the table hereunder:
Table 8: Examples of Fuzzy rules
| Example 1 | ||||||||||||||||||||||
| MTPD = Very low & RT = Very low | ||||||||||||||||||||||
| Echelon | WIT | |||||||||||||||||||||
| Very low | Low | Medium | High | Very high | ||||||||||||||||||
| WMTTL | Very low | Expert | Expert | Expert | Progressing | Progressing | ||||||||||||||||
| Low | Expert | Expert | Expert | Progressing | Progressing | |||||||||||||||||
| Medium | Expert | Expert | Progressing | Progressing | Progressing | |||||||||||||||||
| High | Progressing | Progressing | Progressing | Progressing | Progressing | |||||||||||||||||
| Very high | Progressing | Progressing | Progressing | Progressing | Progressing | |||||||||||||||||
| Example 2 | ||||||||||||||||||||||
| MTPD = Very low & RT = High | ||||||||||||||||||||||
| Echelon | WIT | |||||||||||||||||||||
| Very low | Low | Medium | High | Very high | ||||||||||||||||||
| WMTTL | Very low | Progressing | Aspiring | Aspiring | Aspiring | Aspiring | ||||||||||||||||
| Low | Aspiring | Aspiring | Aspiring | Aspiring | Aspiring | |||||||||||||||||
| Medium | Aspiring | Aspiring | Aspiring | Aspiring | Aspiring | |||||||||||||||||
| High | Aspiring | Aspiring | Aspiring | Aspiring | Aspiring | |||||||||||||||||
| Very high | Aspiring | Aspiring | Aspiring | Aspiring | Aspiring | |||||||||||||||||
| Example 3 | ||||||||||||||||||||||
| MTPD = High & RT = High | ||||||||||||||||||||||
| Echelon | WIT | |||||||||||||||||||||
| Very low | Low | Medium | High | Very high | ||||||||||||||||||
|
WMTTL |
Very low | Informed | Informed | Informed | Informed | Informed | ||||||||||||||||
| Low | Informed | Informed | Informed | Informed | Informed | |||||||||||||||||
| Medium | Informed | Informed | Informed | Informed | Informed | |||||||||||||||||
| High | Informed | Informed | Informed | Unconscious | Unconscious | |||||||||||||||||
| Very high | Informed | Informed | Informed | Unconscious | Unconscious | |||||||||||||||||
Table 9: Values of inputs
| Indicator | Value | Level | Interpretation |
| MTPD | 3 | Medium | The process can resist for 3 days before failing to function. Then, its criticality is medium. |
| WIT | 5 | High | It takes 5 days to implement the anticipated workaround. This is a long response time to the perturbation. |
| WMTTL | 1 | High | The implemented workaround can remain operational for one day, which is not sufficient. |
| RT | 7 | Very high | The process can reach its normal functioning within 7 days. This means that the duration of the disturbance lasts for a long time. |
In example 1, MTPD and RT are very low, which means that the two first missions of resilience process (resistance and recovery) are perfectly fulfilled. It remains to be seen if the last mission (anticipation) is also fully accomplished or not. Accordingly, the output (Echelon) will oscillate between progressing and expert.
In example 2, the RT decreases, which conveys a much-needed effort to enhance recovery, and thus the process climbs down in the resilience scale from progressing to aspiring. It cannot be informed or unconscious because the resilience process is already set up with at least one mission that really holds water (resistance).
Regarding the last example, MTPD and RT are high, which is to say that resistance and recovery of the process are weak. Therefore, depending on the performance of anticipation, the echelon varies between informed and unconscious.
Subsequently, a control system (a nonlinear Single Input-Single Output (SISO) discrete-time process based on a set of rules [30]) is created using the code block hereunder
| resiliencescale_ctrl = ctrl.ControlSystem ([rule1, rule2,…, rule n]) | |||
Later, this control system is simulated through specifying the inputs. The table hereafter gathers the values attributed to the four indicators in the present example.
| resiliencescale.input [‘MTPD’] = 3 | |||
| resiliencescale.input [‘WIT’] = 5 | |||
| resiliencescale.input [‘WMTTL’] = 1 | |||
| resiliencescale.input [‘RT’] = 7
resiliencescale.compute () |
|||
Finally, simulation results is visualized (cf. Code blow& figure 2)
| print (resiliencescale.output[‘echelon’])
Echelon.view(sim=resiliencescale) |
|||

Figure 2: Simulation results
According to the plot above, the resilience echelon is about 1.27. That is to say, by referring to the resilience scale, the process

Figure 3: A conceptual metamodel representing the 3R process

Figure 4: Definition of parameters – User interfaces
under study is informed. It is poorly developed with regard to resilience. An associated resilience process must be set up in order to enhance its resilience. The aim is to improve:
- the resistance of the process and its resource to the disruption through increasing the MTPD
- the recovery through the reduction of the recovery time (RT)
- the anticipation through putting in place well elaborate workarounds, reducing WIT and increasing WMTTL for each workaround.
In order to make this model usable for sociotechnical systems and a core part of their processes, a user interface should be designed. For this purpose, a model is elaborated using UML language (Cf. figure 3).
As can be seen, the metamodel illustrated by figure 3 formulates the following points:
- A process has one or more resources.
- A resource is exposed to one or more risks.
- A risk can have one or several identified workarounds. It may also have no created workarounds.
- There are processes called resilience processes.
- The existence of resilience processes in the sociotechnical systems help avoiding unavailability of resources.
- An echelon (Resilience score) is attributed to each process of the sociotechnical system based on the existence of associated resilience processes.
- The missions of resilience processes are resistance, recovery and anticipation.
- Resistance is measured using MTPD.
- Recovery is measured using RT.
- Anticipation is measured using WIT and WMTTL. These two indicators characterize workarounds.
- The echelon is calculated through MTPD, RT, WIT and WMTTL.
Firstly, the database should be populated with the list of all the processes in a sociotechnical system. Then, for each process, the critical resources should be identified. After this, the potential threats should be presented for each resource. Next, the verification should be carried out, for each risk, to ensure that anticipated workarounds are available. If this is not the case, workarounds should be developed to compensate for the lack. Thereafter, criticality levels (Very high, high, Medium, Low, Very low) should be determined for MTPD, RT, WIT and WMTTL.
In the second place, the parameters can be defined via the user interfaces dedicated for this purpose and which are developed using the framework Tkinter of Python (cf. figure 4)
Then, based on the chosen criteria, the resilience of the selected process can be assessed. Figure 5 illustrates that values of the indicators MTPD, RT, WIT and WMTTL should be inserted to get the resilience score of the process.

Figure 5. User interface corresponding to resilience assessment
It is clear that for the selected combination ((Process(P1), Resource(P1R1), Threat (P1R1T1), Workaround (P1R1T1W1)), the resilience score is 1.27. That is to say, according to the resilience scale, the process P1 is informed and there is no elaborated resilience process associated with it. The first thing to be done is to try to enhance the resistance of the process/resource to the risk P1R1T1 through increasing the MTPD in order to avoid the activity interruption and at the same time attempt to recover more quickly. Furthermore, the workaround implementation time should be sharply reduced and the functioning of the workaround P1R1T1W1 should last longer at least until recovery.
On the basis of the given example, the 3R process can be considered as a decision-making tool that helps sociotechnical systems assess their processes as per resilience and hence identify improvement opportunities with the aim of building a system capable of weathering the continuing uncertainty surrounding business environment nowadays.
4. A real case company example – COVID-19 context
COVID-19 is having an unprecedented impact on sociotechnical systems (societies, companies…) and people’s livesand will continue to do so into the foreseeable future. Since the first day, the selected company, which is one of the largest and best-known enterprises operating in the cosmetics sector, has been working on the COVID-19 outbreak in order to ensure its employees’ safety. Country by country as well as globally, the evolution of the situation has been carefully monitored and decisive measures to limit everyone’s risk to exposure have been taken. In order to evaluate the resilience of the company processes against this worldwide crisis, the 3R process method will be applied.
First, the physical distribution process (PDP) is chosen as an example. It is a part of the supply chain organization. Its aim is to ensure that the service to the consumer required by the business is met at the best possible costs by optimizing the inbound (reception and returns), internal (putaway and replenishment) and outbound (order preparation and shipping) physical flows whilst guaranteeing quality and safety in a sustainable environment. The table below summarizes all the crisis phases that the PDP has passed through.
Table 10: PDP behavior during pandemic phases
| Crisis step | Events / Country decisions | Supply Chain Impact | PDP Impact | Risk | Workaround |
| Before outbreak | Pre epidemic decisions | Localize Goods close to the market | Increase pallets to Customer & International Affiliates | Storage saturation | Increase storage capacity (internal or external) |
| Before outbreak | Pre epidemic decisions | Business Continuity Plans (BCP) & Secondary backup Distribution Center (DC) | Secondary DC carry additional stock | Storage Saturations/Unable to move product systematically | Work with IT to prioritize Storage location creation needed and Catalog extension; Identify key 3PLs that can support pop-up DCs where needed |
| Before outbreak & Outbreak phase | Epidemic decisions | Lead-time increase | Transport capacity | Lack of carriers and freight-forwarders capacity | Give to suppliers mid-term visibility in order to book slots and capacity + alert Transportation Team if no positive answer from freight-forwarders |
| Before outbreak & Outbreak phase | Epidemic decisions | Costs increase | Transportation costs increase | Spot extra charges for airfreight but also risk on road and sea freight | Inform Transportation Team about requests from freight-forwarders especially for intercontinental flows (sea freight, rail freight & airfreight) |
| Outbreak phase | Shops closing by authorities without proper anticipation /
Population confined at home |
Order delivery not possible as shops are closed | Unusual amount of parcels returns to DCs: Cancellation of orders that could’ve begun picking | Return area capacity saturation
unable to manage the flow |
Define in advance how to manage this unusual return flow: resize return area / outsource? |
| Outbreak phase | Shops closing by authorities without proper anticipation /
Population confined at home |
Customer orders in portfolio not relevant. | Unusual amount of parcels returns to DCs | Useless workload in picking
Return area capacity saturation |
Verify if customer can still receive goods / reprocessing order portfolio (cancel useless orders) |
| Outbreak phase | Shops closing by authorities without proper anticipation /
Population confined at home |
Massive slowdown of order and still inbound flows to come | Increase of pallets to store | storage saturation/”lack of work” for labor on-site | Increase storage capacity (internal or external) Release time while communicating retention bonus plan for future Reduce shift hours throughout day |
| Outbreak phase | Shops closing by authorities without proper anticipation /
Population confined at home |
Online orders booming | Increase of e-commerce orders | Capacity (preparation and delivery) | Labor share where sites are in close proximity
Work through weekends |
| Outbreak phase | School closing | Part of employee obliged to stay at home to baby-sit the children | Part of employee in home office / not working (if home office not feasible) | Capability reduction | Identify what are the key processes, the key customers that have to be prioritized: Set-up daycare alternative & reimbursement : alternate shift schedules |
| Outbreak phase | Health and Safety instructions | Temperature measurement before entering for all employees => delays in workers’ access to the DC | Capability reduction | Several simultaneous controls or with thermal camera
Verify temperature measurement system data privacy compliancy |
|
| Outbreak phase | Health and Safety instructions | Disable fingerprint access control | Less access control | Replaced by personal cards | |
| Outbreak phase | Health and Safety instructions | Flexibility or workforce reduction to lower people concentration.
Keep a minimum distance of 1 m from other operators. Canteen flow regulation. |
Capability reduction | Extra hours/ Extra shifts | |
| Outbreak phase | Health and Safety instructions | A Covid-19 case confirmed for a DC employee | Capability reduction | Identify what are the key processes, the key customers that have to be prioritized; Shutdown area for 3 hours, neighborhood survey & sanitize area;
If site is shutdown, go to secondary DC; Have approved sanitation suppliers confirmed for cleaning support |
|
| Outbreak phase | 3PL crisis management | Ensure 3PLs follow Health and Safety instructions and have a strong crisis management internally | capability reduction / lock down due to inappropriate actions | Ask 3PL to present measures activated and BCP action plan | |
| Outbreak phase | Stop of none essential activity / epidemic situation in the DC | DC Lock down | Stock not available and shipping stopped | Define heroes products
Map heroes products stocks positions worldwide Map twins heroes products worldwide Prepare process to use these twins products |
|
| Outbreak phase | DC closed due to government regulation | DC Lock down | Stock not available and shipping stopped | Unable to load products | Prepare list of key SKUs; Preload trailers where items have sufficient coverage based on risk of local government shutdown |
| Restart period | confine constraints removal | Orders pic | Huge activity at restart | Unable to meet demand | Prepare additional locations for preparation; Offer retention bonus for temporary employees based on seniority |
As mentioned previously, the first step of the 3R process method is the definition of parameters. For such needs, the human factor is picked up as a resource. Then, the threat chosen, based on the table above, is capability reduction due to school closing. Finally, the workaround selected is alternating shift schedules. As per the four indicators, they are determined as follows (table 11)
Table 11: The four indicators time ranges for PDP
| MTPD | |||
| Level | Process criticality | Description | Comment |
| 5 | Very high | MTPD < 1 month | The risk of failure is very high since the PDP can handle the capability reduction only for less than 1 month before completely ceasing its activity. |
| 4 | High | 1 month ≤ MTPD < 3 months | The risk of failure is high since the PDP can handle the capability reduction only for a period of time between 1 month and 3 months before completely ceasing its activity. |
| 3 | Medium | 3 months ≤ MTPD < 5 months | The risk of failure is medium since the PDP can handle the capability reduction only for a period of time between 3 and 5 months before completely ceasing its activity. |
| 2 | Low | 5 months ≤ MTPD < 9 months | The risk of failure is low since the PDP can handle the capability reduction for a period of time between 5 and 9 months before completely ceasing its activity. |
| 1 | Very low | MTPD ≥ 9 months | The risk of failure is very low since the PDP can handle the capability reduction for more than 9 months before completely ceasing its activity. This is a sufficient time for the process to recover. |
| RT | |||
| Level | Process criticality | Description | Comment |
| 1 | Very low | RT < 1 month | The risk brought about by the disruption is very low since the process can recover in less than 1 month. |
| 2 | Low | 1 month ≤ RT < 3 months | The risk brought about by the disruption is low since the process can recover in a period of time between 1 month and 3 months. |
| 3 | Medium | 3 months ≤ RT < 5 months | The risk brought about by the disruption is medium since the process can only recover in a period of time between 3 and 5 months. |
| 4 | High | 5 months ≤ RT < 12 months | The risk brought about by the disruption is high since the process can only recover in a period of time between 5 and 12 months. |
| 5 | Very high | 1 year ≤ RT | The risk brought about by the disruption is very high since the process can only recover in more than 1 year. |
| WIT | |||
| Level | Process criticality | Description | Comment |
| 1 | Very low | WIT < 1 month | The risk of failure is very low since the anticipated workaround can be implemented in less than 1 month. |
| 2 | Low | 1 month ≤ WIT < 3 months | The risk of failure is low since the anticipated workaround can be implemented in a period of time between 1 month and 3 months. |
| 3 | Medium | 3 months ≤ WIT < 5 months | The risk of failure is medium since the anticipated workaround can be implemented only in a period of time between 3 and 5 months. |
| 4 | High | 5 days ≤ WIT < 9 months | The risk of failure is high since the anticipated workaround can be implemented only in a period of time between 5 and 9 months. |
| 5 | Very high | 9 months ≤ WIT | The risk of failure is very high since the anticipated workaround can be implemented only in more than 9 months. |
| WMTTL | |||
| Level | Process criticality | Description | Comment |
| 5 | Very high | WMTTL < 1 month | The risk of failure is very high since the anticipated workaround can be maintained only for less than 1 month. |
| 4 | High | 1 month ≤ WMTTL < 3 months | The risk of failure is high since the anticipated workaround can be maintained only for a period of time between 1 month and 3 months. |
| 3 | Medium | 3 months ≤ WMTTL < 5 months | The risk of failure is medium since the anticipated workaround can be maintained only for a period of time between 3 and 5 months. |
| 2 | Low | 5 months ≤ WMTTL < 9 months | The risk of failure is low since the anticipated workaround can be maintained for a period of time between 5 and 9 months. |
| 1 | Very low | 9 months ≤ WMTTL | The risk of failure is very low since the anticipated workaround can be maintained for more than 9 months. |
Afterwards, the second step, which is the resilience assessment, should be initiated. Therefore, the inputs are specified in the table below.
Table 12: Specification of inputs
| Input | Value (in months) | PDP criticality level |
| MTPD | 12 | Very low |
| RT | Uncertain (Given the fact that there is no visibility concerning the termination of the crisis). For calculation purposes, 12 is taken as value. | Very high |
| WIT | 4 | Medium |
| WMTTL | 8 | Low |
By using the 3R process tool, the plot below (figure 6) is obtained.
By inference, the physical distribution process is aspiring. In fact, the Novel Coronavirus outbreak has some particularities that differentiate it from other disruptions. As a result, the corresponding resilience process is not yet completely set up. The resistance mission is functioning very well and the anticipation mission is under development. However, the recovery mission is still very ambiguous.

Figure 6: Simulation results for PDP
5. Conclusion
The presented work pointed out a method that can be used by sociotechnical systems to evaluate the resilience of their processes. First and foremost, the resilience scale with its five echelons (0. Unconscious, 1. Informed, 2. Aspired, 3. Progressing, 4. Expert) and three missions (resistance, recovery and anticipation) was introduced. Then, indicators related to these missions have been outlined (MTPD for resistance, RT for recovery, WIT and WMTTL for anticipation). Afterwards, the 3R process was detailed. The 3Rs stand for Resource, Risk and Resilience. This framework is divided into two parts, the first one is the definition of parameters, which consists in determining process criticality levels according on the four selected indicators. Time ranges are defined for the metrics and for each process, critical resources, potential risks and anticipated workarounds are selected and resilience is evaluated for all possible combinations. As for the second part, it is about the resilience assessment. In order to calculate the resilience score (echelon) and rank the process on the resilience scale, fuzzy logic has been used. A fuzzy model has been elaborated and user interfaces have been developed in order to enable decision makers to evaluate their systems and build their resilience. In short, the major advantages of this process are summarized as follows. First, this is a generic method that can apply to any system and help it to define the key indicators, related to resistance (MTPD), recovery (RT) and anticipation (WIT and WMTTL): the three functions of a resilience process, and identify plausible workarounds. Second, it provides a resilience score and a rating as per the resilience scale, which can be useful for detecting and improving weaknesses and also increasing strength and effectiveness to deal with adverse events. Finally, by applying fuzzy logic in the 3R process, the vagueness and uncertainty faced can be overcome. In the last section, a study has been conducted to look at the impact of the COVID19 sanitary crisis on a real case company example and how resilience plays a crucial role in preventing the worst from happening and resuming gradually the normal course of events. In fact, the exposed real case study shows that the pandemic situation has negatively affected the functioning of the studied process. In the aftermath, the process works on improving its resilience, especially, the recovery mission. In the future work, attempts will be made to establish new methods serving to evaluate the resilience of sociotechnical system processes and enhance it.
Conflict of Interest
The authors declare no conflict of interest.
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- Nestor Alvarado-Bravo, Florcita Aldana-Trejo, Almintor Torres-Quiroz, Carlos Aliaga-Valdez, William Angulo-Pomiano, Frank Escobedo-Bailón, Katherin Rodriguez-Zevallos, Carlos Dávila-Ignacio, Omar Chamorro-Atalaya, "The Context of the Covid-19 Pandemic and its Effect on the Self-Perception of Professional Competences by University Students of Business Administration", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 2, pp. 665–670, 2021. doi: 10.25046/aj060277
- Zouirech Salaheddine, El Ougli Abdelghani, Belkassem Tidhaf, "Comparative Study of Control Algorithms Through Different Converters to Improve the Performance of a Solar Panel", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 2, pp. 629–634, 2021. doi: 10.25046/aj060272
- Hayat El Aissaoui, Abdelghani El Ougli, Belkassem Tidhaf, "Neural Networks and Fuzzy Logic Based Maximum Power Point Tracking Control for Wind Energy Conversion System", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 2, pp. 586–592, 2021. doi: 10.25046/aj060267
- Abdulla M. Alsharhan, "Survey of Agent-Based Simulations for Modelling COVID-19 Pandemic", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 2, pp. 439–447, 2021. doi: 10.25046/aj060250
- Majda Lakhal, Mohamed Benslimane, Mehdi Tmimi, Abdelali Ibriz, "Architecture of Real-Time Patient Health Monitoring Based on 5G Technologies", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 2, pp. 351–358, 2021. doi: 10.25046/aj060240
- Meng-Chang Jong, Chin-Hong Puah, Ann-Ni Soh, "The Impact of COVID-19 Pandemic and Commodities Prices on Booking.com Share Price", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 2, pp. 185–189, 2021. doi: 10.25046/aj060221
- Ali Alzaed, "Application of a Reusability Approach in Simulation of Heritage Buildings Performance, Taif- Saudi Arabia", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 2, pp. 132–138, 2021. doi: 10.25046/aj060216
- Yousra Karim, Abdelghani Cherkaoui, "Fuzzy Analytical Hierarchy Process and Fuzzy Comprehensive Evaluation Method Applied to Assess and Improve Human and Organizational Factors Maturity in Mining Industry", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 2, pp. 75–84, 2021. doi: 10.25046/aj060210
- Tan Pey Fang, Wan Ramli Wan Daud, Lilia Halim, Mohd Shahbudin Masdar, "How Ready is Renewable Energy? A Review Paper on Educational Materials and Reports Available for the Teaching of Hydrogen Fuel Cells in Schools", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 2, pp. 01–11, 2021. doi: 10.25046/aj060201
- Isman Khazi, Andras Kovacs, Ulrich Mescheder, Ali Zahedi, Bahman Azarhoushang, "Fusion of Optical and Microfabricated Eddy-Current Sensors for the Non-Destructive Detection of Grinding Burn", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 1, pp. 1414–1421, 2021. doi: 10.25046/aj0601160
- Almahasees Zakaryia, Al-Taher Mohammad, Helene Jaccomard, "Evaluation of Facebook Translation Service (FTS) in Translating Facebook Posts from English into Arabic in Terms of TAUS Adequacy and Fluency during Covid-19", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 1, pp. 1241–1248, 2021. doi: 10.25046/aj0601141
- Thinh Dang Cong, Toi Le Thanh, Phuc Ton That Bao, Trang Hoang, "A Novel Approach to Design a Process Design Kit Digital for CMOS 180nm Technology", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 1, pp. 1191–1198, 2021. doi: 10.25046/aj0601135
- Bryan Huaytalla, Diego Humari, Guillermo Kemper, "An algorithm for Peruvian counterfeit Banknote Detection based on Digital Image Processing and SVM", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 1, pp. 1171–1178, 2021. doi: 10.25046/aj0601132
- Shahrinaz Ismail, Faes Tumin, "Simulating Get-Understand-Share-Connect Model using Process Mining", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 1, pp. 1040–1048, 2021. doi: 10.25046/aj0601115
- Teodoro Díaz-Leyva, Nestor Alvarado-Bravo, Jorge Sánchez-Ayte, Almintor Torres-Quiroz, Carlos Dávila-Ignacio, Florcita Aldana-Trejo, José Razo-Quispe, Omar Chamorro-Atalaya, "Variation in Self-Perception of Professional Competencies in Systems Engineering Students, due to the COVID -19 Pandemic", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 1, pp. 1024–1029, 2021. doi: 10.25046/aj0601113
- Arwa A. Al Shamsi, Sherief Abdallah, "Text Mining Techniques for Sentiment Analysis of Arabic Dialects: Literature Review", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 1, pp. 1012–1023, 2021. doi: 10.25046/aj0601112
- Abdulla M. Alsharhan, "Simulating COVID-19 Trajectory in the UAE and the Impact of Possible Intervention Scenarios", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 1, pp. 791–797, 2021. doi: 10.25046/aj060188
- Reem Bayari, Ameur Bensefia, "Text Mining Techniques for Cyberbullying Detection: State of the Art", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 1, pp. 783–790, 2021. doi: 10.25046/aj060187
- Deddy Kurniawan, Ditdit Nugeraha Utama, "Decision Support Model using FIM Sugeno for Assessing the Academic Performance", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 1, pp. 605–611, 2021. doi: 10.25046/aj060165
- Carlos Gabriel Ortega-Diaz, Diana Sánchez-Partida, José Luis Martínez-Flores, Patricia Cano-Olivos, "A Proposed Framework to Improve Containerization from Asia to North America", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 1, pp. 479–486, 2021. doi: 10.25046/aj060152
- Thinh Dang Cong, Toi Le Thanh, Hao Mai Tri, Phuc Ton That Bao, Trang Hoang, "Applications of TCAD Simulation Software for Fabrication and study of Process Variation Effects on Threshold Voltage in 180nm Floating-Gate Device", Advances in Science, Technology and Engineering Systems Journal, vol. 6, no. 1, pp. 146–152, 2021. doi: 10.25046/aj060116
- Yaswanthkumar S K, Keerthana M, Vishnu Prasath M S, "A Machine Vision Approach for Underwater Remote Operated Vehicle to Detect Drowning Humans", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 1734–1740, 2020. doi: 10.25046/aj0506207
- Yen-Hung Chen, Tin-Chang Chang, "Analysis and Evaluation of Competitiveness in Medical Tourism Industry in Taiwan", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 1690–1697, 2020. doi: 10.25046/aj0506201
- Valeriy Hlukhov, "FPGA-Based Homogeneous and Heterogeneous Digital Quantum Coprocessors", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 1643–1650, 2020. doi: 10.25046/aj0506195
- Bilal Babayigit, Eda Nur Hascokadar, "A Software-Defined Network Approach for The Best Hospital Localization Against Coronavirus (COVID-19)", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 1537–1544, 2020. doi: 10.25046/aj0506184
- Nicolò Speciale, Rossella Brunetti, Massimo Rudan, "Solution of the Semiconductor-Device Equations by the Numerov Process", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 1414–1421, 2020. doi: 10.25046/aj0506171
- Nour Najeeb Abdalkareem Qubbaj, Anas Abu Taleb, Walid Salameh, "LEACH Based Protocols: A Survey", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 1258–1266, 2020. doi: 10.25046/aj0506150
- Alexi Delgado, Enrique Lee Huamaní, Alfredo Chiara-Sotomayor, Florencio Roman-Casahuamán, "Design of a Mobile Application for the School Enrollment Process in Order to Prevent Covid-19", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 1042–1046, 2020. doi: 10.25046/aj0506126
- Jenjira Sukmanee, Ramil Kesvarakul, Nattawut Janthong, "Network Modeling with ANP to Determine the Appropriate Area for the Development of Dry Port in Thailand", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 676–683, 2020. doi: 10.25046/aj050681
- Marcel Nicola, Marian Duță, Maria-Cristina Nițu, Ancuța-Mihaela Aciu, Claudiu-Ionel Nicola, "Improved System Based on ANFIS for Determining the Degree of Polymerization", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 664–675, 2020. doi: 10.25046/aj050680
- Azani Cempaka Sari, Natashia Virnilia, Jasmine Tanti Susanto, Kent Anderson Phiedono, Thea Kevin Hartono, "Chatbot Developments in The Business World", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 627–635, 2020. doi: 10.25046/aj050676
- Pearl Keitemoge, Daniel Tetteh Narh, "Effective Application of Information System for Purchase Process Optimization", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 594–605, 2020. doi: 10.25046/aj050673
- Jojo Blanza, Lawrence Materum, "Interface for Visualization of Wireless Propagation Multipath Clustering Outcomes", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 544–549, 2020. doi: 10.25046/aj050665
- Zakaryia Almahasees, Helene Jaccomard, "Facebook Translation Service (FTS) Usage among Jordanians during COVID-19 Lockdown", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 514–519, 2020. doi: 10.25046/aj050661
- Meriyem Chergui, Aziza Chakir, "IT GRC Smart Adviser: Process Driven Architecture Applying an Integrated Framework", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 247–255, 2020. doi: 10.25046/aj050629
- Khalid Ait Hadi, Rafik Lasri, Abdellatif El Abderrahmani, "Inferring Topics within Social Networking Big Data, Towards an Alternative for Socio-Political Measurement", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 155–159, 2020. doi: 10.25046/aj050618
- Kayode Emmanuel Oyetade, Tranos Zuva, Anneke Harmse, "Technology Adoption in Education: A Systematic Literature Review", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 108–112, 2020. doi: 10.25046/aj050611
- Abel García-Villagrán, Patricia Cano-Olivos, José Luis Martínez-Flores, Diana Sánchez-Partida, "The COVID-19 Effect in Mexican SMEs", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 6, pp. 63–71, 2020. doi: 10.25046/aj050608
- Redha Touati, Max Mignotte, Mohamed Dahmane, "A Circular Invariant Convolution Model-Based Mapping for Multimodal Change Detection", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 1288–1298, 2020. doi: 10.25046/aj0505155
- Yanlin Pan, Jia Rui Thong, Pik Kee Tan, Siong Luong Ting, Chang Qing Chen, "Laser Deprocessing Technique and its Application to Physical Failure Analysis", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 1273–1281, 2020. doi: 10.25046/aj0505153
- Sherif H. ElGohary, Aya Lithy, Shefaa Khamis, Aya Ali, Aya Alaa el-din, Hager Abd El-Azim, "Interactive Virtual Rehabilitation for Aphasic Arabic-Speaking Patients", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 1225–1232, 2020. doi: 10.25046/aj0505148
- Yonatan López Santos, Diana Sánchez-Partida, Patricia Cano-Olivos, "Strategic Model to Assess the Sustainability and Competitiveness of Focal Agri-Food Smes and their Supply Chains: A Vision Beyond COVID 19", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 1214–1224, 2020. doi: 10.25046/aj0505147
- Shimin Vayal Veetil, Varsha Shah, Makarand Lokhande, "Improvised E-Rickshaws for Indian Roads by Effective Battery-Ultracapacitor Hybridization", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 1162–1171, 2020. doi: 10.25046/aj0505141
- Mounir Amraoui, Rachid Latif, Abdelhafid El Ouardi, Abdelouahed Tajer, "Feature Extractors Evaluation Based V-SLAM for Autonomous Vehicles", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 1137–1146, 2020. doi: 10.25046/aj0505138
- Muneera Binti Esa, Farah Salwati Binti Ibrahim, Ernawati Binti Mustafa Kamal, "Covid-19 Pandemic Lockdown: The Consequences Towards Project Success in Malaysian Construction Industry", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 973–983, 2020. doi: 10.25046/aj0505119
- Adrian Florea, Valentin Fleaca, Simona Daniela Marcu, "Innovative Solution for Parking-Sharing of Private Institutions Using Various Occupancy Tracking Methods", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 808–819, 2020. doi: 10.25046/aj050598
- Jamal Agouram, Mouncif Harabida, Bouchra Radi, Ghizlane Lakhnati, "An Empirical Comparison of Different Two-Factor Models in the Context of Portfolio Optimisation", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 717–726, 2020. doi: 10.25046/aj050588
- Nuno Martins, Juan-Ramon Martin-Sanroman, Fernando Suárez-Carballo, "The Design Process in the Improvement of The Experience Between a Brand and its Target Audience Through a Digital Product: The Lexus Portugal’s used Car Website Case Study", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 620–629, 2020. doi: 10.25046/aj050576
- Fatma Mallouli, Aya Hellal, Fatimah Abdulraheem Alzahrani, Abdulsalam Ali Almadani, Nahla Sharief Saeed, "Comparative Study of Cryptocurrency Algorithms: Coronavirus Towards Bitcoin’s Expansion", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 452–459, 2020. doi: 10.25046/aj050556
- Jajam Haerul Jaman, Rasdi Abdulrohman, Aries Suharso, Nina Sulistiowati, Indah Purnama Dewi, "Sentiment Analysis on Utilizing Online Transportation of Indonesian Customers Using Tweets in the Normal Era and the Pandemic Covid-19 Era with Support Vector Machine", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 389–394, 2020. doi: 10.25046/aj050549
- Erick Fernando, Surjandy Surjandy, Meyliana Meyliana, Henry Antonius Wijadja, Desman Hidayat, Ary W Kusumaningtyas, Roni Heryatno, "Factors Influencing the Intention to Use Technology Services to Implement Self-Service Technology Case Study: Situation Pandemic Covid-19", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 342–347, 2020. doi: 10.25046/aj050542
- Ladislav Burita, Ales Novak, "ISR Data Processing in Military Operations", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 314–331, 2020. doi: 10.25046/aj050540
- Ines Kechiche, Ines Bousnina, Abdelaziz Samet, "A Review of RPL Objective Function based Enhancement Approaches", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 201–211, 2020. doi: 10.25046/aj050525
- Hicham Moujahid, Bouchaib Cherradi, Oussama El Gannour, Lhoussain Bahatti, Oumaima Terrada, Soufiane Hamida, "Convolutional Neural Network Based Classification of Patients with Pneumonia using X-ray Lung Images", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 167–175, 2020. doi: 10.25046/aj050522
- Ritesh Ajoodha, Benjamin Rosman, "Learning the Influence between Partially Observable Processes using Scorebased Structure Learning", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 5, pp. 16–23, 2020. doi: 10.25046/aj050503
- Ditdit Nugeraha Utama, Sherly Oktafiani, "Generic Decision Support Model for Determining the Best Marketer", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 4, pp. 841–848, 2020. doi: 10.25046/aj050498
- Natalya Chernova, Victor Chernov, Margarita Emelianova, Raisa Akhunzianova, Danil Sukhopluev, "Social-Interactive Learning Concept Used for Electronic Educational Resource “Post-Graduate Foreign Language” and the Obtained Learning Curve", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 4, pp. 655–659, 2020. doi: 10.25046/aj050478
- Naveeda K. Katper, Muhammad Nawaz Tunio, Niaz Hussain, Attaullah Junejo, Faheem Gul Gilal, "COVID-19 Crises: Global Economic Shocks vs Pakistan Economic Shocks", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 4, pp. 645–654, 2020. doi: 10.25046/aj050477
- Amar Choudhary, Deependra Pandey, Saurabh Bhardwaj, "Overview of Solar Radiation Estimation Techniques with Development of Solar Radiation Model Using Artificial Neural Network", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 4, pp. 589–593, 2020. doi: 10.25046/aj050469
- Fadoua Tamtam, Amina Tourabi, "Organizational Agility Assessment of a Moroccan Healthcare Organization in Times of COVID-19", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 4, pp. 567–576, 2020. doi: 10.25046/aj050467
- Mohammed Qbadou, Intissar Salhi, Hanaâ El fazazi, Khalifa Mansouri, Michail Manios, Vassilis Kaburlasos, "Human-Robot Multilingual Verbal Communication – The Ontological knowledge and Learning-based Models", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 4, pp. 540–547, 2020. doi: 10.25046/aj050464
- Hamidi Meryem, Bouattane Omar, Raihani Abdelhadi, Khalili Tajeddine, "Development of an Adaptive HVAC Fuzzy Logic Controller for Commercial Facilities: A Case Study", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 4, pp. 531–539, 2020. doi: 10.25046/aj050463
- Roberta Avanzato, Francesco Beritelli, "A CNN-based Differential Image Processing Approach for Rainfall Classification", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 4, pp. 438–444, 2020. doi: 10.25046/aj050452
- Siddikov Isamiddin Xakimovich, Umurzakova Dilnoza Maxamadjonovna, "Fuzzy-logical Control Models of Nonlinear Dynamic Objects", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 4, pp. 419–423, 2020. doi: 10.25046/aj050449
- Hana Yousuf, Said Salloum, "Survey Analysis: Enhancing the Security of Vectorization by Using word2vec and CryptDB", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 4, pp. 374–380, 2020. doi: 10.25046/aj050443
- Shahab Pasha, Jan Lundgren, Christian Ritz, Yuexian Zou, "Distributed Microphone Arrays, Emerging Speech and Audio Signal Processing Platforms: A Review", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 4, pp. 331–343, 2020. doi: 10.25046/aj050439
- Trinh Luong Mien, Vo Van An, Bui Thanh Tam, "A Fuzzy-PID Controller Combined with PSO Algorithm for the Resistance Furnace", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 3, pp. 568–575, 2020. doi: 10.25046/aj050371
- Yulyanty Chandra, Roy Willis, Calvin Windoro, Sfenrianto, "Business Process Design for Widuri Indah School Management System with the Support of Cloud Computing", Advances in Science, Technology and Engineering Systems Journal, vol. 5, no. 3, pp. 536–539, 2020. doi: 10.25046/aj050366